Services and Support Management and support of your technology that allows you the freedom to succeed. As with every other aspect of our business, customer satisfaction is the primary goal of our service department. Therefore, we strive for the highest quality of service while providing the fastest response time possible. By providing technicians and system engineers with the proper training, we are able to ensure less down time for our customers. Also, alliances with our Business Partners allow our technicians and system engineers the highest level of manufacturer based support possible. Capable and professional technicians and system engineers have allowed our service department to grow tremendously during the past few years. This growth has allowed us to provide a complete solution to our customers. Below is a listing of some of the services we provide. Network Installation and Maintenance Omega has always been heavily involved in networking related technologies. A properly installed and maintained network saves a company time and money. From preliminary design to project completion our sales consultants and system engineers offer a total solution to meet your company's needs and budget. After a solution is in place, our system engineers will provide you with ongoing training, remote support and management to fit your needs. Remote network management One of the biggest challenges facing small companies in today's workplace is the inability to employ personnel that possess the skills to effectively manage and maintain the company's network. For that reason, we offer remote network management and administration. This allows our customers to have one of our system engineers provide remote monitoring and management of network resources which saves them time and money in staff expenses while providing them a more stable network. Remote LAN access We offer solutions that provide your company with the capability to dial in or out on your network. This solution is especially beneficial when your employees need to dial out to the internet or send faxes. The capability of sharing modems and phone lines at a central location saves your company time and money in equipment purchases, cabling expenses, monthly phone line costs, and administration costs. Also, if you have a mobile work force, this solution allows them secure access to the network's valuable resources when they are away from the office. We incorporate our Internet expertise along with Citrix and other products to provide the most effective solution. Network Maintenance Omega's professional service staff also provides our standard on-site network service on a time and materials basis or on a maintenance contract. These services include but are not limited to adding/deleting users, maintaining print queus, installing software, LAN traffic diagnostics, Virus detection, and complete network upgrades. We can provide a complete solution for your company or supplement the staff you already have.   Hardware maintenance Omega provides a complete solution to your IBM compatible hardware maintenance needs. This includes equipment diagnosis, repairs, upgrades, and cleaning services. We have a qualified in house staff that can provide service on your equipment or we can dispatch a service technician to your location to diagnose the problem. Our company is recognized by the Computing Technology Industry Association as an A+ Service Center. This distinction means our service staff has been trained and certified in accordance with industry standards.   Staff supplementation One of the biggest challenges facing small companies in today's workplace is the inability to employ personnel that possess the skills to effectively manage and maintain the company's network. For that reason, our technicians and system engineers can provide staff resources for your company. This can be a certain day each week or on an as needed basis. This is offered for the full range of services we provide. This saves your company from employing personnel that may not be needed on a full time, permanent basis.